FAQs

Shipping & Delivery

How long does shipping take?

Standard items ship within 10–15 business days.

Custom or made-to-measure kilts may take 3–4 weeks for crafting before shipping.

Where do you ship to and what are the costs?

We ship worldwide using DHL and FedEx.

Free Shipping: Applies to orders totaling over $300.

Flat Rate Shipping: Orders under $300 incur a shipping fee of $15.

Can I expedite my order or get rush delivery?

Yes, rush orders (production + shipping in 7–10 days) are available for an extra fee.

Will I receive a tracking number?

Yes—once shipped, you will receive a courier-provided tracking code via email.

What’s your return policy on kilts?

Custom-made garments are non-refundable, unless they arrive with manufacturing defects.

Can I return or exchange accessories or regular items?

Yes, standard items (e.g., sporrans, belts) may be returned or exchanged within 14 days, provided they are unused and in original packaging.

How do I initiate a return or report a defect?

How long until I receive my refund?

Refunds are processed within 7–10 business days of receiving the returned item.

What personal information do you collect?

We collect name, address, email, payment details, and usage data to process orders and improve service.

How is my data protected?

We use SSL encryption, follow PCI-DSS standards, and store your data securely. Third-party vendors comply with strict privacy regulations.

Do you use cookies or tracking?

Yes, cookies enhance site functionality and user experience. You can manage or disable them via your browser settings.

Can I update or delete my personal data?

Absolutely. You have the right to access, correct, or request deletion of your data. Contact us to exercise your rights.

When is my order considered confirmed?

Your order is confirmed once full payment is received, and you agree to our Terms & Conditions

Can I cancel an order after placing it?

You may cancel before production begins. Once manufacturing is underway, cancellations are no longer possible.

Do you accept returns for delays caused by uncontrollable events?

No, we’re not liable for delays or damages due to acts beyond our control (e.g., natural disasters, strikes) .